Shipping policy

Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States)

• Standard Shipping (5–8 business days): Free on all orders
• Expedited Shipping (2–3 business days): Calculated at checkout

International Shipping We ship to 28+ countries worldwide. International orders typically arrive within 7–21 business days depending on destination and customs processing. International shipping rates are calculated at checkout.

Customs & Duties International orders may be subject to customs fees, import duties, or taxes upon arrival. These charges are the responsibility of the customer and are not included in your order total.

Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at grandhourcollective@gmail.com and we'll make it right.